Customer conversations at a call center by using Azure AI services and Azure Open AI Service
Reference Architecture:Azure AI Speech to convert audio into written text. Azure AI Language redacts sensitive information in the conversation transcription. Azure Open AI extracts insights from customer conversation to improve call center efficiency and customer satisfaction. Use this solution to process transcribed text, recognize and remove sensitive information, and perform sentiment analysis. Scale the services and the pipeline to accommodate any volume of recorded data.
Use Case:Industries like telecommunications and financial services. It applies to any organization that records conversations. Customer-facing or internal call centers or support desks benefit from using this solution.
Solution Components:Azure Open AI, Azure Speech, Language Studio, Power BI, Blob Storage, and AI Language.
Reference: https://learn.microsoft.com/en-us/azure/architecture/ai-ml/openai/architecture/call-center-openai-analytics