Microsoft Dynamics 365 | Business Applications
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Dynamics 365:
Dynamics 365 platform comprises various business solutions for industry needs. Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.
- ERP: Enterprise Resource Planning → Dynamics 365 Finance & Supply Chain Management
- CRM: Customer Relationship Management → Dynamics 365 Customer Service and Dynamics 365 Sales
- Marketing: Marketing Automation Cloud → Dynamics 365 Customer Insights
- Field Service Management → Dynamics 365 Field Service
- Business Central: ERP for SMB Market → Dynamics 365 BC / Business Central
Dynamics 365 FINANCE:
Strengthen financial and operating models. Build a resilient organization with Dynamics 365—and help your finance and operations teams adapt faster and work smarter.
Dynamics 365 Supply chain:
Optimize operations with Dynamics 365. Boost operational performance by maximizing asset performance, transforming manufacturing operations, meeting digital commerce needs, and reducing risk in your supply chain.
Dynamics 365 Customer Service:
Empower your agents and transform customer service. Exceed customer expectations by delivering exceptional service on any channel.
- Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.
- Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.
- Access an omnichannel insights dashboard with AI-driven conversation and channel analytics, and KPIs all in one place.
- Quickly set up phone systems for agents to assist customers on a scalable platform built and operated by Microsoft.
- Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.
Dynamics 365 Sales:
Empower your sellers and accelerate revenue. Make selling easier with AI, automation, and real-time insights built into the seller’s flow of work.
- Use Copilot to summarize emails and meetings and generate customer-specific emails with Dynamics 365 data.
- Use Copilot to generate summaries of customer details, meetings, emails, and relationship history.
- Predict revenue and track performance against goals with forecasts and charts.
Dynamics 365 Customer Insights:
Create engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights.
- Unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers.
- Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing.
- Discover insights and quickly understand customer attributes with individual profile summaries using Copilot.
Reference:
- Customer Service: https://www.microsoft.com/en-us/dynamics-365/solutions/service
- Field Service: https://www.microsoft.com/en-us/dynamics-365/products/field-service
- Customer Insights: https://www.microsoft.com/en-us/dynamics-365/products/customer-insights
- Finance: https://www.microsoft.com/en-us/dynamics-365/products/finance
- Supply Chain: https://www.microsoft.com/en-us/dynamics-365/products/supply-chain-management
- Sales: https://www.microsoft.com/en-us/dynamics-365/products/sales